Privacy Policy

1. Who we are

Lstng Pty Ltd (ABN 41 698 529 430) is a Brisbane-based property services coordination business. We can be contacted at hello@lstng.com.au or via lstng.com.au.

2. What information we collect

When you submit a job request through our website, we may collect:

• Your name, email address, and phone number
• Property address and details relevant to the works requested
• Notes and photos you provide to describe the scope of work
• Timeline and budget information to assist with quoting

We do not collect payment information through our website. All financial transactions are handled separately and securely.

3. How we use your information

Your information is used solely to:

• Respond to your enquiry and prepare a quote
• Coordinate and schedule the works you have requested
• Communicate with you throughout the job
• Maintain a record of completed work for documentation purposes

We do not use your information for marketing without your consent and we do not send unsolicited communications.

4. Who we share your information with

Your personal information is never sold to third parties. It may be shared only with:

• The licensed tradespeople required to complete your job limited to what they need to carry out the work
• LendingPlace, our finance partner, only if you have specifically requested a finance conversation

5. How we protect your information

Your information is held securely. Our website uses HTTPS encryption. We retain your information only for as long as necessary to complete your job and meet our legal obligations.

6. Your rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information where there is no lawful reason to retain it. To exercise any of these rights, contact us at hello@lstng.com.au.

7. Cookies

Our website does not use tracking cookies or third-party analytics. We do not track your behaviour across other websites.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available at lstng.com.au/privacy.html. Continued use of our website after any update constitutes acceptance of the revised policy.

9. Contact

For any privacy-related questions or requests, please contact us at hello@lstng.com.au.